Feedback & involvement
NHS Orkney is committed to listening to and learning from our patients, their carers and our staff. Feedback helps us to continue to learn and improve, enabling us to provide the best possible health care services to the population of Orkney.
Your Feedback is Important
If you have something positive you would like to say about a service, a member of staff, or if you have a suggestion or a comment, we want to hear from you about your experience.Contact us
Making a Complaint
Although we strive to provide high quality care, we accept that sometimes things don’t go so well. We want to make sure you know how to make a complaint and who to contact.How to make a complaint?
Use the following links to access helpful information on your rights as a patient:
Visit Care Opinion
Scottish Public Services Ombudsman
The Scottish Ombudsman (SPSO) is the final stage for complaints about the National Health Service. If you are unhappy with the response you have received from NHS Orkney, you can contact them and they will consider a further independent investigation.
The SPSO issues monthly reports into complaints against NHS Orkney and can be inspected or obtained from the link below.SPSO website
Give a Little, Help a Lot
A fundraising group has been established, dedicated to raising funds for items which will enhance the experience of patients and visitors to the New Hospital and Healthcare Facilities.NHS Orkney Fundraising Group
NHS Orkney welcome donations to the Orkney Health Board Endowment Funds which are a registered Scottish charity (SCO16919) whose purpose is the advancement of health in Orkney.Orkney Health Board Endowment Funds
We want to hear from you! We are committed to working and engaging with patients, carers and the public in many ways. We aim to make sure people’s views are heard, at all levels and across all parts of the healthcare system.
Get involved in the latest NHS Orkney consultation, survey or discussion by telling us what you think. Hot Topics will be added and you will be able to find out more and use the feedback form to give us your views!