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Our community, we care, you matter...

Feedback & involvement

NHS Orkney is committed to listening to and learning from our patients, their carers and our staff. Feedback helps us to continue to learn and improve, enabling us to provide the best possible health care services to the population of Orkney.

Your Feedback is Important

If you have something positive you would like to say about a service, a member of staff, or if you have a suggestion or a comment, we want to hear from you about your experience.

Contact us

Making a Complaint

Although we strive to provide high quality care, we accept that sometimes things don’t go so well. We want to make sure you know how to make a complaint and who to contact.

How to make a complaint?

Care Opinion

Visit Care Opinion

Visit Care Opinion

Scottish Public Services Ombudsman

The Scottish Ombudsman (SPSO) is the final stage for complaints about the National Health Service. If you are unhappy with the response you have received from NHS Orkney, you can contact them and they will consider a further independent investigation.

The SPSO issues monthly reports into complaints against NHS Orkney and can be inspected or obtained from the link below.

SPSO website

Patient Advice and Support Service & Advocacy Services

Use the following links to access help, support, advice or information about NHS services: 

Charitable Income

Give a Little, Help a Lot

A fundraising group has been established, dedicated to raising funds for items which will enhance the experience of patients and visitors to the New Hospital and Healthcare Facilities.

NHS Orkney Fundraising Group


NHS Orkney welcome donations to the Orkney Health Board Endowment Funds which are a registered Scottish charity (SCO16919) whose purpose is the advancement of health in Orkney.

Orkney Health Board Endowment Funds

Get Involved

Use these links for more information on how you can get involved with NHS Orkney:

Your Views

We want to hear from you! We are committed to working and engaging with patients, carers and the public in many ways. We aim to make sure people’s views are heard, at all levels and across all parts of the healthcare system.

Get involved in the latest NHS Orkney consultation, survey or discussion by telling us what you think. Hot Topics will be added and you will be able to find out more and use the feedback form to give us your views!

Getting in touch

We shall be delighted to hear from you, so here are the various ways of contacting us:
By telephone to: 01856 888 000
By e-mail to:
By letter to the addresses shown here

Balfour Hospital

Balfour Hospital
New Scapa Road
KW15 1BH

NHS Headquarters

NHS Orkney
Garden House
New Scapa Road
KW15 1BQ