NHS Orkney is committed to listening to and learning from our patients, their carers and our staff. Feedback helps us to continue to learn and improve, enabling us to provide the best possible health care services to the population of Orkney.
Patient Feedback Annual Reports
Please select an annual report below which provides details of NHS Orkney’s patient experience and feedback activities.
Your Feedback is Important
If you have something positive you would like to say about a service, a member of staff, or if you have a suggestion or a comment, we want to hear from you about your experience.
Making a Complaint
Although we strive to provide high quality care, we accept that sometimes things don’t go so well. We want to make sure you know how to make a complaint and who to contact.
Your Rights
Use the following links to access helpful information on your rights as a patient:
- Access to Personal Information (including medical notes)
- Complaints Handling Procedure – Information to help you make a complaint
- Data Protection
- Equality and Diversity
- Patient Access Policy
- Patient Rights and Responsibilities – Information and Guidance on accessing our services
- Your health, your rights – Feedback and Complaints Fact Sheet
Care Opinion
Scottish Public Services Ombudsman
The Scottish Ombudsman (SPSO) is the final stage for complaints about the National Health Service. If you are unhappy with the response you have received from NHS Orkney, you can contact them and they will consider a further independent investigation.
The SPSO issues monthly reports into complaints against NHS Orkney and can be inspected or obtained from the link below:
Patient Advice and Support Service & Advocacy Services
Use the following links to access help, support, advice or information about NHS services:
Charitable Income
NHS Orkney welcome donations to the Orkney Health Board Endowment Funds which are a registered Scottish charity (SCO16919) whose purpose is the advancement of health in Orkney:
Orkney Health Board Endowment FundsYour Views
We want to hear from you! We are committed to working and engaging with patients, carers and the public in many ways. We aim to make sure people’s views are heard, at all levels and across all parts of the healthcare system.
Get involved in the latest NHS Orkney consultation, survey or discussion by telling us what you think. Get in touch with us via our Contact Us page to give us your views!