The Balfour Switchboard introducing a new automated calls system - 6 March 2023

From Monday 13th March, The Balfour Switchboard will be introducing a new automated calls system. When calling 01856 888000 you will be greeted with the below;

“Thank you for calling NHS Orkney, our general office hours are eight thirty AM to five PM. If you know the department, please say it now or key in the extension number. Otherwise press 1 to speak to an operator.”

This new system makes getting through to the relevant department much more streamline as you can now dial the extension or say the department name to be transferred. There is still the option of speaking to a Switchboard Operator for any other transfers and information. If the department number or department is not recognised, you will then be transferred to Switchboard to speak to an Operator.

Please note any missed calls cannot be traced by the Balfour Switchboard as all department calls will always show as our 01856 888000 number.