NHS Orkney Patient Feedback Annual Report 2021-2022

The 2021/22 Patient Feedback Annual Report details how NHS Orkney has received, responded to and acted upon feedback, complaints and engagement to help improve and develop our services. In order to ensure patients, carers and families receive the best possible care across our services, we need to continually review, learn and improve, ensuring we embed and maintain a person centred care approach focussed on: • respect and holism • power and empowerment • choice and autonomy • empathy and compassion