NHS Orkney Patient Feedback Annual Report 2022-2023

The 2022/23 Patient Feedback Annual Report details how NHS Orkney has received, responded to, and acted upon feedback, complaints and engagement to help improve and develop our services. In order to ensure patients, carers and families receive the best possible care across our services, we need to continually review, learn and improve, ensuring we embed and maintain a person-centred care approach focussed on: • respect, empathy and compassion • power and empowerment • choice, autonomy, and shared decision making